PATIENT ADVICE AND LIAISON SERVICE - For easy read click here
Our Patient Advice and Liaison Service (PALS) is about making the Trust’s services as welcoming and responsive as we can, for as many people as possible.
PALS is here to
- Give you information about local health services.
- Advise and support those who use our services.
- Listen to your concerns.
- Help sort out problems quickly on your behalf.
- Help you with making a formal complaint if you want to do this.
- Ensure that those who manage services can learn from the issues you raise.
-
We will keep anonymous statistics about the kinds of questions and problems people have, so the Trust can learn from this.
How to contact PALS:
For Hillingdon PALS service please telephone 01895 488555, or email hil-pct.HCHPALS@nhs.net
Alternatively you can contact PALS via Trust Headquarters:
Phone: 020 3214 5773 (prefix this with 18001 if using Typetalk)
Fax: 020 3214 5892
Email: pals.cnwl@nhs.net